Terms of purchase
These General Terms and Conditions contain the conditions for the use of the online product sales service available in the www.lovesexshop.eu online store (hereinafter referred to as the Webshop) by both registered and non-registered users (hereinafter referred to as the Buyer).
The Webshop is available on the internet under the URL www.lovesexshop.eu. The current version of the General Terms and Conditions can always be downloaded and printed in PDF format by clicking the Print button at the bottom of the page.
By viewing the Webshop, registering, or making a purchase (by engaging in any of these activities), a contract is created between the Seller and the Buyer under these Terms and Conditions.
The Buyer, as a user of the Webshop, is required to accept the terms outlined in these Terms and Conditions. If the Buyer does not accept any provision of the Terms and Conditions, they may not use the site or make purchases in the Webshop.
The handling of the Buyer's personal data is governed by the Privacy Policy, which is directly accessible from the homepage or via the following link: https://www.lovesexshop.eu/shop_help.php?tab=privacy_policy
Any technical information necessary for the use of the website that is not included in these Terms and Conditions is provided on the website itself.
The language of the contract is English. No code of conduct applies to this contract.
Orders received by the Seller's system are automatically stored electronically, and the Buyer can later review them by logging into their account.
The parties agree that contracts made in this manner do not qualify as written contracts, are not recorded by the Seller, and therefore cannot be accessed afterward. The laws of Hungary shall apply.
Contents:
- Seller's details
- Registration
- Procedure of purchase
- Technical options for correcting input errors
- Obligation to make an offer, confirmation
- Price, characteristics, packaging of products
- Delivery, personal pickup
- Payment methods
- Right of withdrawal
- Warranty
- Guarantee
- Limitation of liability
- Copyright
- Data protection
- Complaint handling
1.1. The developer and operator of the online Webshop (hereinafter referred to as the Webshop) and the seller of the products available in the Webshop is:
Company name: Webshop Logisztika Kft. (hereinafter referred to as the Seller)
Head office: 1097 Budapest, Ecseri út 14-16.
Court of registration: Court of Registration of the Budapest-Capital Regional Court
Company registration number: Cg. 01-09-953952
Tax number: 23121076-2-43
EU VAT number: HU23121076
Data processing ID: 03327-0001
Data processing registration numbers: NAIH-60933/2012 and NAIH-60934/2012
Authority permitting commercial activity and registration number: Mayor’s Office of Budapest District IX, Ferencváros, registration number 12164/2024
1.2. Customer Service
Customer Service contact details can be found here.
1.3. Before using the clothes and equipment purchased from the Webshop, it is recommended to check the product for perfect condition and functionality. Only new products are sold in the Webshop.
1.4. The Seller is entitled to unilaterally modify these General Terms and Conditions, with prior notice to Buyers via the Webshop interface. The modified provisions become effective upon the first use of the Webshop after the modification and apply to orders placed after the modification.
1.5. Any Buyer who disagrees with the changes must cease making purchases. Changes do not affect contracts that have already been concluded (confirmed orders).
1.6. The Seller is also entitled to change the range of products, prices, deadlines, etc. The changes take effect from the moment they are published on the Webshop interface.
1.7. The content of the Webshop is intended exclusively for persons over the age of 18! Persons under the age of 18 may not visit the site or make purchases. Any damages resulting from the deception of the Webshop will be the responsibility of the deceptive individual.
2.1. All parts of the content of the Webshop are accessible to anyone without registration, and making a purchase does not require a valid registration. However, if the Buyer wishes to register in the Webshop, they must provide the following information to the Seller:
- Name,
- Email address,
- Password,
- Address (shipping, billing address),
- Phone number.
The Seller will notify the Buyer of the successful registration via email.
2.2. The Buyer is entitled to delete their registration at any time by sending a message to info@lovesexshop.eu. Upon receipt of the message, the Seller is obliged to immediately delete the registration. After deletion, the Buyer's user data will be immediately removed from the system; however, this does not affect the retention of data and documents related to orders already placed, and it does not result in the deletion of such data, as the retention of these is required by Section 169 of Act C of 2000 on Accounting. Once removed, it is no longer possible to restore the data.
2.3. The Buyer is solely responsible for keeping their user access data (especially the password) confidential. If the Buyer becomes aware that an unauthorized third party may have accessed their password, they are obliged to change the password immediately. If it is suspected that the third party may misuse the password in any way, the Buyer is also required to notify the Seller simultaneously.
2.4. The Buyer agrees to update the personal information provided during registration as necessary to ensure that it is current, complete, and accurate.
3.1. While browsing the Webshop, products that the Buyer wishes to purchase can be added to the virtual cart by clicking the “Add to cart” button on the product’s individual page. The minimum order amount is 14 EUR (excluding shipping costs), so until the total price of the products in the virtual cart reaches this amount, the Buyer will not be able to submit the order to the Seller.
After selecting the products, the actual ordering process can be initiated by clicking the "Proceed to checkout" button, and the order can be submitted by completing the order form. Before making a first purchase in the Webshop, registration is not required, and the Buyer may also make purchases as a guest. For future orders, it is recommended to log into the already created registration account if the Buyer has one. Registration facilitates future purchases and the use of various discounts.
3.2. Orders can only be placed in the Webshop electronically. The Seller can only accept and fulfill the order if the Buyer completes all the required fields on the registration and purchasing page. The Seller is not responsible for any damages resulting from the failure to complete this process or any technical issues that arise during the process. Any additional shipping or other costs arising from incorrectly or insufficiently provided address or other information will be borne by the Buyer.
3.3. It is especially important to provide accurate phone contact details. If contact details are incomplete, the Seller will not fulfill the order.
3.4. By placing an order, the Buyer agrees that the Seller may use third-party services to fulfill the order. The Seller may engage subcontractors, as the delivery is sometimes carried out by a third party (courier service). The Seller is both a customer and provider of the aforementioned services.
4.1. Errors in data entry can be corrected before pressing the "Order" button. To go back, use the "Back" button. The information provided during registration, as well as the login password, can be changed at any time after logging in via the "Customer information" menu. The contents of the "Cart" can be checked, modified, or even deleted at any time. If a data entry error is noticed after submitting the order, it should be reported immediately via email to info@lovesexshop.eu.
5.1. The Seller confirms the receipt of the offer sent by the Buyer via an automatic confirmation email within 48 hours of receiving the offer. This confirmation email contains the information provided by the Buyer during the purchase or registration (billing and shipping details), the order ID, the order date, a list of the ordered items, their quantities, the price of the products, shipping costs, and the total amount to be paid. If the Buyer notices any errors in the data provided in the confirmation email after submitting their order, they must notify the Seller within 1 day to avoid the fulfillment of unintended orders.
5.2. The Buyer is released from the obligation of the offer if they do not receive a confirmation email from the Seller regarding the submitted order within 48 hours.
5.3. This confirmation email from the Seller is considered the acceptance of the offer made by the Buyer, thereby creating a valid contract between the Seller and the Buyer.
5.4. The order is considered a contract concluded electronically, and is governed by the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society. The contract is subject to Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, taking into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
6.1. Price of products
The price displayed next to each product is always the gross price, which includes VAT. For products listed with a price of 0 or 1 EUR (zero or one), those products are not available at the given time. Orders for such products are not valid, and the listing of a price of 0 or 1 EUR does not constitute a free offer. The prices listed in the Webshop are valid until revoked or changed. The product images and stock information displayed in the Webshop are for informational purposes only and may differ from reality. Due to the rapid changes in stock, it may happen that some products are marked as "in stock" even though they are not available. The Seller does not take responsibility for such errors and will notify the Buyer upon recognizing the issue. The Webshop may contain typos, including incorrect price listings (particularly decimal point errors, 0 or 1 EUR prices, etc.). The Operator is not responsible for such published errors and reserves the right not to accept the order or conclude a contract in the case of erroneous data entry, and if a contract is concluded, to withdraw from it by notifying the Buyer before the expected fulfillment of the order.
6.2. Packaging
The ordered products are always delivered in a DISCREETLY packaged shipment, which does not reveal the content in its appearance or sender label. The Seller treats the Buyer’s data confidentially, so the order and the Buyer’s details are not disclosed or transferred to any other person or company (except courier companies). (For more details, see the Privacy Policy section.)
6.3. Important Product Features, Sizes
The sizing of erotic clothing sold in the Webshop differs from the sizes commonly used in Hungary (typically larger), so it is especially important to use the size chart available on the product’s page. The Seller strongly advises all Buyers to choose sizes carefully, as purchased erotic clothing cannot be exchanged due to hygiene reasons if the incorrect size is selected.
Product categories available in the Webshop include: erotic lingerie, intimate hygiene, sexual aids, creams, sexual board games, condoms, gifts, drugstore items, etc. Every product in the Webshop is exclusively intended for persons over the age of 18! All products (especially creams, lubricants, and oils) should be kept out of reach of children! The colors of individual products may appear differently on the user’s computer screen than in reality, and the Seller does not take responsibility for exact color matching.
7.1. Delivery
The Seller generally fulfills orders within 1-2 business days, provided the product is in stock. The Seller strives to meet the delivery deadline but is not liable if the above usual delivery time cannot be maintained. In the event of any delay, the Seller will notify the Buyer and inform them of the exact fulfillment time of the order.
Please provide a shipping address (e.g., workplace address) where someone is available to receive the package continuously between 8 AM and 6 PM on business days.
The Buyer is obliged to check the integrity of the package and the number of items upon delivery or personal pickup and sign the receipt if everything is in order with the product. If the packaging or product is damaged, the Buyer must request a damage report on the spot. The Buyer accepts the product in non-intact packaging at their own risk. The Seller cannot accept quantity or quality complaints afterward without a damage report. By signing the receipt, the Buyer acknowledges that the received package meets the terms of their order both externally and in content (the package is not incomplete, and the packaging or product is not damaged).
If the package cannot be delivered successfully, the carrier will leave a notification and will attempt to deliver the package up to two more times. Delivery takes place on business days between 8 AM and 6 PM. The Buyer must provide a shipping address where they can be reached during these hours. The delivered package is discreet, so the address can also be a workplace!
7.1.1. Delivery Methods
For the current delivery methods and fees, click here!
For the current payment methods, click here!
The provisions in this section apply exclusively to a natural person acting outside their trade, profession, or business activity who purchases, orders, receives, uses, or consumes a product and is the target of commercial communication or an offer related to the product (hereinafter referred to as the "Consumer").
In the case of a sales contract for goods, the Consumer has the right to withdraw from the contract without any reason within thirty (30) days from the day the Consumer or a third party, other than the carrier and indicated by the Consumer, takes possession of:
a) the product,
b) in the case of multiple products, the last product delivered,
c) in the case of a product consisting of multiple lots or pieces, the last lot or piece delivered,
d) if the product is to be delivered regularly within a specific period, the first service.
The Seller’s legal obligation is 14 calendar days; however, the Seller provides the Consumer with 30 calendar days to exercise their right of withdrawal.
The Consumer also has the right to exercise the right of withdrawal during the period between the conclusion of the contract and the receipt of the product.
Registered buyers, that is, Consumers who register with lovesexshop.eu using their email address and password, enjoy extended withdrawal rights, giving them 45 calendar days to withdraw and free return shipping.
9.1. Procedure for exercising the right of withdrawal
If the Consumer wishes to exercise their right of withdrawal, they must send a clear statement of withdrawal to the Seller using the contact details provided in Section 1 of these Terms and Conditions (e.g., by mail or electronic message). The Consumer may use the withdrawal form template available at the following link for this purpose. The Consumer shall be deemed to have exercised the right of withdrawal within the deadline if they send their withdrawal statement to the Seller before the expiry of the aforementioned period.
It is the Consumer’s responsibility to prove that they have exercised their right of withdrawal in accordance with the provisions of Section 10.
In both cases, the Seller will confirm receipt of the Consumer’s withdrawal statement by email without delay.
In the case of withdrawal in writing, the notice shall be deemed timely if the Consumer sends their statement to the Seller within 30 calendar days (including on the 30th day).
For notification by mail, the date of posting, and for notification by email, the time of sending the email will be considered by the Seller for calculating the deadline. The Consumer should send the letter by registered mail to ensure the posting date can be credibly proven.
In the event of withdrawal, the Consumer is obliged to return the product to the address specified in Section 1 of these Terms and Conditions without undue delay and no later than 30 days from the notification of their withdrawal. The deadline shall be deemed to have been met if the Consumer sends the product before the 30-day period expires (e.g., by posting it or handing it over to the courier ordered by the Consumer).
The cost of returning the product to the Seller’s address shall be borne by the Consumer. The Seller is not able to accept parcels returned with cash on delivery. Apart from the cost of returning the product, the Consumer will not incur any additional costs related to the withdrawal.
If the Consumer withdraws from the contract, the Seller will refund all payments received from the Consumer, including the cost of delivery (excluding any additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller), without undue delay and no later than 14 days from the date the Seller receives the Consumer’s withdrawal notice. The Seller is entitled to withhold the refund until they have received the returned product or until the Consumer has provided evidence that the product has been returned, whichever is earlier. The cost of return shipping shall be borne by the Consumer in this case as well, according to the law.
The refund will be made using the same payment method that the Consumer used for the original transaction unless the Consumer has expressly agreed to another payment method. The Consumer will not incur any additional fees as a result of using the refund method.
The Consumer is only liable for the depreciation in the value of the product if the depreciation is due to use beyond what is necessary to determine the nature, characteristics, and functioning of the product.
9.2. The Consumer is not entitled to the right of withdrawal
In the case of sealed products which are not suitable for return for health protection or hygiene reasons after opening (e.g., sexual aids, cosmetics, creams, massage oils), the right of withdrawal is not applicable. It is not expected for the Seller to accept the return of such products if the Consumer has already opened the product's direct protective packaging and/or has started using the product since it cannot be guaranteed that the product has not come into contact with the human body, bodily fluids, or bacteria, thus compromising its hygiene or health safety.
In the case of such products, the Buyer is entitled to the right of withdrawal only if the product’s packaging has not yet been opened.
10.1. Warranty for Defective Performance
In the case of defective performance by the Seller, the Buyer may assert a warranty claim against the Seller.
In consumer contracts, the Buyer can assert warranty claims for defects that existed at the time of delivery within a limitation period of 2 years from the date of receipt. After the 2-year limitation period, the Buyer can no longer enforce warranty rights.
In non-consumer contracts, the entitled party can enforce their warranty rights within a limitation period of 1 year from the date of receipt.
The Buyer may choose to request repair or replacement, unless the chosen remedy is impossible or would result in disproportionate additional costs for the Seller compared to other remedies. If the Buyer did not request or could not request repair or replacement, they may request a proportionate reduction of the price, or they may repair the defect themselves at the Seller’s expense, or have it repaired by someone else, or – as a last resort – withdraw from the contract. There is no right of withdrawal in the case of minor defects.
The Buyer may switch from the chosen warranty right to another, but they must bear the cost of the switch unless it was justified or the Seller provided a reason for the switch.
The Buyer must notify the Seller of the defect immediately upon discovery, but no later than two months after discovering the defect.
The Buyer may enforce their warranty claim directly against the Seller.
Within six months of the performance of the contract, the Buyer’s warranty claim has no further conditions beyond reporting the defect, provided the Buyer can prove that the product was purchased from the Seller (by presenting the invoice or a copy of the invoice). In such cases, the Seller can only be released from the warranty if they can rebut this presumption, i.e., prove that the defect occurred after the product was delivered to the Buyer. If the Seller can prove that the defect was caused by the Buyer, they are not obligated to meet the Buyer’s warranty claim. However, after six months from performance, the burden of proof shifts to the Buyer to demonstrate that the defect already existed at the time of performance.
If the Buyer enforces a warranty claim for a part of the product that is separable from the product as a whole in terms of the indicated defect, the warranty claim does not apply to the other parts of the product.
10.2. Product Warranty
In the case of a defect in the product (movable item), the Buyer who qualifies as a Consumer may choose to assert a warranty claim as defined in Section 11.1 or a product warranty claim.
However, the Consumer may not simultaneously assert a warranty claim and a product warranty claim for the same defect. If a product warranty claim is successfully enforced, the Buyer may assert their warranty claim for the replaced or repaired part against the manufacturer.
Under a product warranty claim, the Consumer may only request the repair or replacement of the defective product, i.e., there is no possibility of monetary compensation, price reduction, or withdrawal, as no contractual relationship was established between the manufacturer and the consumer. The Consumer must prove the product’s defect when asserting a product warranty claim.
A product is considered defective if it does not meet the quality requirements valid at the time of its release to the market or if it does not have the properties specified by the manufacturer.
The Consumer may assert their product warranty claim within two years of the product being released to the market by the manufacturer. After this period, the Consumer loses this right. The Consumer must notify the manufacturer of the defect without delay after discovering it. A defect reported within two months of discovery shall be considered reported without delay. The Consumer is responsible for any damage resulting from delayed notification.
The Consumer may assert their product warranty claim against the manufacturer or distributor (Seller) of the movable item.
According to the Civil Code, the manufacturer is considered to be both the producer and distributor of the product.
The manufacturer or distributor (Seller) is only released from their product warranty obligation if they can prove that:
- the product was not manufactured or distributed within the scope of their business, or
- the defect was not detectable according to the state of scientific and technical knowledge at the time the product was released to the market, or
- the defect in the product arises from the application of legislation or mandatory regulatory requirements.
To be released from liability, the manufacturer or distributor (Seller) needs to prove only one of these reasons.
The mandatory warranty for consumer goods is regulated by Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain durable consumer goods. The scope of the decree applies only to new products sold under a consumer contract within Hungary and listed in the annex of the decree.
For our motorized products and sex furniture, the warranty period is as follows: The warranty period is two years.
The warranty does not affect the Buyer’s rights under the statutory warranty.
The warranty period starts on the date the product is put into operation, which corresponds to the date of performance indicated on the invoice issued to the Buyer. This invoice also serves as the warranty card for the product!
The warranty does not cover defects that occur after the product has been handed over to the Consumer, such as defects resulting from:
- improper installation (unless the installation was carried out by the Seller or its agent, or the improper installation is due to an error in the user manual),
- misuse, failure to follow the instructions in the user manual,
- improper storage, improper handling, damage,
- natural disasters or damage caused by natural events.
In the case of a defect covered by the warranty, the Consumer may:
- primarily choose between repair or replacement unless the chosen remedy is impossible or would result in disproportionate additional costs for the Seller compared to the other remedy, taking into account the value of the product in a faultless condition, the severity of the breach, and the inconvenience caused to the Consumer by fulfilling the warranty claim.
- If the Seller does not undertake the repair or replacement, cannot fulfill the obligation within a reasonable time, or the Consumer’s interest in repair or replacement has ceased, the Consumer may request a proportionate reduction in the purchase price, repair the defect at the Seller’s expense, have it repaired by someone else, or withdraw from the contract. There is no right of withdrawal in the case of minor defects.
The repair or replacement must be carried out within a reasonable period, taking into account the nature of the product and the Consumer’s expected purpose. The Seller must strive to complete the repair or replacement within a maximum of fifteen days.
During the repair, only new parts may be installed in the product.
The warranty period does not include the time during which the Consumer cannot use the product as intended due to the repair. If the product or part of the product is replaced (repaired), the warranty period for the replaced (repaired) product or part starts anew, as does the warranty period for any defects resulting from the repair.
The costs related to fulfilling the warranty obligations are borne by the Seller.
However, the Consumer may not assert both warranty and product warranty claims, or both warranty and statutory warranty claims simultaneously for the same defect. Regardless of these limitations, the Consumer’s rights under the warranty are independent of the rights specified in Sections 11.1 and 11.2.
For more information on returning the product(s) and confirming the contract, please see the detailed guide here:
If the product marked as defective does not have a defect and no other defect is detected during inspection, the Seller is not obligated to fulfill the warranty claim, exchange the product, or refund the purchase price. However, in such cases, the Buyer is entitled to personally collect the product or request its reshipment at their own expense.
Note: A two-year warranty is provided for motorized products, regardless of their value.
Purchasing in the Webshop assumes that the Buyer is aware of and accepts the possibilities and limitations of the internet, particularly in regard to technical performance and potential errors.
The Seller is in no way responsible for the following, regardless of the cause:
- Any data sent and/or received over the internet that fails to arrive or is accidentally altered.
- Any operational failure in the internet network that prevents the smooth operation of the Webshop and the purchasing process.
- Any malfunction in any receiving device on the communication lines.
- Any loss of data from letters sent in non-recommended or non-registered form, whether received in paper or electronic form.
- Improper operation of any software.
- Any consequences of a program error, exceptional event, or technical failure.
The Seller is not liable under any circumstances, for any direct or indirect damages caused by connecting to or viewing the Webshop.
The Buyer is responsible for any damages arising from providing another person’s personal data or disclosing it on the Webshop. In such cases, the Seller will provide full assistance to the authorities in determining the identity of the violator.
Public communication channels (such as writing product reviews) in the Webshop are used by each Buyer at their own risk. The Webshop is not automatically moderated; however, if the Seller is informed, either through a notice or by any other means, of content that is illegal or infringing upon the rights of others, the Seller reserves the right to temporarily or permanently remove any content, in whole or in part, without providing justification. In the case of repeated or serious violations, the Seller reserves the right to permanently exclude the Buyer from using the site, including deleting their registration.
All content found on the Webshop interface (text, including articles, product descriptions, information, this Terms and Conditions document, etc., graphics, images, and other information or data) is the exclusive intellectual property of the Seller, without geographical or temporal limitations. It is strictly prohibited to use content downloaded from the Webshop for purposes other than shopping in the Webshop, including but not limited to modifying, copying, etc. In the event of any infringement of the Seller's copyright or other rights, or a breach of this agreement, the Seller will immediately initiate legal proceedings against the violator. By using the Webshop, the Buyer agrees that copying or using the content for purposes other than those specified here constitutes a violation (of these Terms and Conditions), even if such content is not protected by copyright. In the event of such a violation, the Buyer agrees to pay a penalty of at least 125 EUR to the Webshop operator without the need for the Seller to prove damages.
The Seller reserves the right to initiate legal or regulatory proceedings against any individual who commits or attempts to commit a violation through the use of the Webshop (including purchases). The Webshop cannot be held liable for any infringement committed by a third party at the expense of any user or Buyer.
In the event of any infringement related to the use of the Webshop, or any harm caused to the Seller’s interests, the Seller reserves the right to suspend the Buyer’s registration with immediate effect and to delete the Buyer’s personal and other data, as well as their registration. These data may still be processed for the purposes of legal proceedings related to the infringement or harm. The Seller is not obligated to notify the Buyer of such actions.
Internet links to the Webshop can be freely placed on other websites. However, the Seller reserves the right to request the removal of such links without providing justification.
Displaying the Webshop or any part of it on another domain, such as framed content appearing as part of another website, is only permitted with prior written consent.
A website that places a link to the Webshop must not create the impression that the Seller endorses or supports the services or products offered on that website.
The linking website must not provide false information about the relationship between the Seller and the linking website, nor about the Webshop itself. The Webshop will take action against any link that harms the reputation or interests of the Seller or the Webshop.
Certain services of the Webshop place an individual identifier, known as a cookie, on the user's computer. These cookies are solely used to facilitate the "authentication" of users, and the operator does not use them for other purposes. Disabling cookie reception does not prevent the use of the Webshop’s services.
Information regarding the handling of data in the Online Store can be found at the following link: Terms of purchase
15.1. Other Legal Remedies
If any consumer dispute between the Seller and the Buyer is not resolved through negotiations with the Seller, the Buyer, who qualifies as a consumer, may contact the conciliation body competent for their place of residence or habitual residence and initiate the body’s procedure, or they may also turn to the conciliation body competent for the Seller’s registered office. Additionally, the Buyer has the following legal remedies available:
a) Filing a Complaint with the Consumer Protection Authority
If the Buyer notices a violation of their consumer rights, they are entitled to submit a complaint to the consumer protection authority competent for their place of residence. After assessing the complaint, the authority will decide whether to initiate a consumer protection procedure.
The Buyer can find the consumer protection authority responsible for their area at the following link:
List of Territorial Authorities
b) Dispute Resolution through the European Union’s Online Dispute Resolution Platform
EU Online Dispute Resolution Platform
In the event of a consumer dispute related to an online sales contract, Consumers have the option to resolve their cross-border disputes electronically via the online platform accessible at the link above.
To do so, the Consumer simply needs to register on the platform, fill out a complete application form, and submit it electronically through the platform to the relevant conciliation body. This way, Consumers can enforce their rights conveniently, even across distances.
c) Initiating Conciliation Body Procedures
Contact details for conciliation bodies can be found here:
Conciliation Bodies
If the Seller rejects the Buyer’s complaint, the Buyer has the right to refer the matter to the conciliation body competent for their place of residence or habitual residence. To initiate a conciliation procedure, the Buyer must first attempt to resolve the dispute directly with the Seller.
The conciliation body is responsible for out-of-court resolution of consumer disputes. The role of the conciliation body is to attempt to facilitate an agreement between the Seller and the Buyer in order to settle the consumer dispute.
The conciliation body’s procedure is initiated at the request of the consumer. The request must be submitted in writing to the chair of the conciliation body.
Conciliation body competent for the Seller’s registered office:
Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99. III. floor 310.
Mailing address: 1253 Budapest, P.O. Box 10
Email: bekelteto.testulet@bkik.hu
Fax: +36 (1) 488 21 86
Phone: +36 (1) 488 21 31
The Seller has a legal obligation to cooperate in the conciliation body’s procedure.
For the purposes of applying the rules concerning the conciliation body, a Consumer is also defined as a civil organization, church, condominium, housing cooperative, or micro, small, and medium-sized enterprises that buy, order, receive, use, or are the target of commercial communication or offers related to goods.
d) Initiating Court Proceedings
The Buyer is entitled to enforce their claim arising from the consumer dispute in court, under civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
These terms and conditions have been in effect since September 30, 2024.
he Webshop Logisztika Limited Liability Company (hereinafter referred to as the "Data Controller"), as the operator of the website accessible under the domain name www.lovesexshop.eu (hereinafter referred to as the "Website"), hereby publishes the rules, data protection principles, and information related to the processing of the data of visitors to the Website and users of the services available on the Website (hereinafter collectively referred to as "Data Subjects").
In connection with data processing, the Data Controller hereby informs the Data Subjects about the personal data it processes on the Website, the principles and practices it follows in the processing of personal data, as well as the means and possibilities for Data Subjects to exercise their rights.
The Data Controller undertakes to ensure that all data processing related to its activities complies with the requirements set forth in this policy and in applicable laws.
The data protection principles related to the Data Controller’s data processing are continuously available at the following address:
https://www.lovesexshop.eu/shop_help.php?tab=privacy_policy
If the Data Subject has any questions that are not clear based on this notice, please contact us at (adatvedelem@webshoplog.hu), and our colleague will answer your question.
We draw the attention of individuals providing data to the Data Controller that if they do not provide their own personal data, it is their responsibility to obtain the consent of the Data Subject.
By using the Website, the Data Subject accepts the contents of this Privacy Policy and consents to the data processing specified below.
a) "Data Controller": the natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of processing are determined by Union or Member State law, the Data Controller or the specific criteria for its nomination may be provided for by Union or Member State law.
b) "Personal Data": any information relating to an identified or identifiable natural person ("Data Subject" in this document referred to as "loyal customer"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
c) "Processing": any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated or non-automated means, such as collection, recording, organization, structuring, storage, alteration or modification, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
d) "Restriction of Processing": the marking of stored personal data with the aim of limiting its processing in the future.
e) "Profiling": any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
f) "Processor": a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the Data Controller.
g) "Recipient": a natural or legal person, public authority, agency, or other body to whom personal data is disclosed, whether a third party or not. However, public authorities that may receive personal data in the framework of a specific inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of such data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
h) "Consent of the Data Subject": any freely given, specific, informed, and unambiguous indication of the Data Subject's wishes by which the Data Subject, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to them.
i) "Personal Data Breach": a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.
Webshop Logisztika Limited Liability Company
Registered office: 1097 Budapest, Ecseri út 14-16.
Company registration number: 01-09-953952
Court of registration: Budapest-Capital Regional Court as the Court of Registration
Tax number: 23121076-2-43
Data processing ID: 03327-0001
For data protection requests and deletions: adatvedelem@webshoplog.hu
Data processing registration number: NAIH-60933/2012
Registration number for data processing related to direct marketing: NAIH-60934/2012
Data Subjects can provide information about themselves on the Website in two ways:
- Personal data explicitly provided or made available during the use of the services of the Website (see Section 3.1).
- Information made available to the Data Controller in connection with the use of the Website, provided during visits to and usage of the Website (see Section 3.2).
The legal basis for data processing is always determined in accordance with Article 6 (1) of Regulation (EU) 2016/679 of the European Parliament and of the Council ("Regulation") on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). The legal basis for data processing is indicated for each case of data processing.
The Data Subject is entitled, by means of a written notification addressed to the Data Controller, to withdraw their consent to data processing either partially or entirely, or to request the deletion of their data.
3.1. Special Categories of Data
The Data Controller processes personal data falling within the special categories referred to in Article 9 of the GDPR (data concerning sexual life), as the Data Controller operates an adult content Webshop, and therefore the range of orderable products constitutes special data once the Data Subject has placed an order. The Data Controller will process such personal data exclusively with the explicit consent of the Data Subject and for the purposes defined in this privacy notice.
3.2 Processed Personal Data
Registration and Order Processing
Data processed:
First name, Last name, Phone number, Email address, Billing address (Country, Postal code, City, Street, House number)
Retention period:
Data is processed from the time of registration and continues until the Data Subject requests deletion. If no deletion request is made, the data will be deleted no later than 30 days after the Website is shut down.
Purpose:
Providing access to services that require registration (e.g., purchasing, participation in loyalty programs, invoicing, delivery).
Legal basis:
Voluntary consent of the Data Subject.
Issuing Invoices
Data processed:
Name, Address, Tax number (for company orders)
Retention period:
Data is retained for 8 years from the issuance of the invoice.
Purpose:
Identification of the purchaser and display of necessary information on the invoice.
Legal basis:
Legal obligation based on the Accounting Act and VAT Act.
Order Fulfillment
Data processed:
First name, Last name, Phone number, Email address, Billing address (Country, Postal code, City, Street, House number)
Retention period:
Data is retained for the duration of the civil statute of limitations (usually 5 years, but this may be extended).
Purpose:
Fulfillment of contracts and delivery of products.
Legal basis:
Contractual obligation.
Contact via Email or Other Channels
Data processed:
Name, Email address, and any other information voluntarily provided by the Data Subject during contact.
Retention period:
Data is retained for 10 years unless the Data Subject requests deletion. Complaint letters are retained for 3 years.
Purpose:
Maintaining contact with the Data Subject.
Legal basis:
Voluntary consent of the Data Subject.
Complaint Handling and Warranty Services
Data processed:
Complaint letters and associated data.
Retention period:
Data is retained for 3 years after the resolution of the complaint.
Purpose:
Investigating and handling complaints or warranty claims.
Legal basis:
Legal obligation based on consumer protection laws.
3.3 Other Purposes of Data Processing
Loyalty Program (Lovesexshop club) and Direct Marketing (DM Activities)
Data processed:
Name, Email address, Phone number.
Retention period:
Data is processed until the Data Subject unsubscribes from newsletters or electronic messages. The Data Subject can unsubscribe via the unsubscribe link in newsletters or by requesting removal via email or postal mail.
Purpose:
Sending promotional messages and personalized offers related to products and services.
Legal basis:
Voluntary consent of the Data Subject.
Profiling for Personalized Offers
Data processed:
Name, Email address, Purchase history.
Retention period:
Data is processed until the Data Subject objects to profiling by written request.
Purpose:
Analyzing shopping habits to send personalized offers and advertisements.
Legal basis:
Voluntary consent of the Data Subject.
Partner Program (Affiliate)
Data processed:
Name, Email address, Phone number, Contact person, Billing name and address.
Retention period:
Data is processed until the Data Subject requests deletion.
Purpose:
Providing partners the opportunity to place ads on their website or blog and receive commissions for purchases made through those ads.
Legal basis:
Voluntary consent of the Data Subject.
Sex Course and Sex Positions Program
Data processed:
Email address, First name.
Retention period:
Data is processed until the Data Subject requests deletion.
Purpose:
Providing access to online sex education programs and follow-up emails.
Legal basis:
Voluntary consent of the Data Subject.
Sweepstakes and Promotions
Data processed:
First name, Email address, Phone number.
Retention period:
Data is processed until the end of the promotion or sweepstakes. For winners, data is retained for 8 years.
Purpose:
Organizing sweepstakes and providing promotional offers.
Legal basis:
Voluntary consent of the Data Subject.
Testing Programs
Data processed:
Name, Address, Email address, Phone number.
Retention period:
Data is processed within the limitation period after the end of the contractual relationship.
Purpose:
Delivering products to testers.
Legal basis:
Voluntary consent of the Data Subject.
Price Comparison Service (Árukereső)
Data processed:
Email address, Product details.
Retention period:
Data is shared until the Data Subject objects to the transfer.
Purpose:
Collecting and displaying customer feedback.
Legal basis:
Voluntary consent of the Data Subject.
3.4 Data Collected During Website Use
3.4.1 Technical Data and Website Visits
Data processed:
Date, time, IP address of the Data Subject’s computer, visited page URL, and data related to the user’s age.
Purpose:
Monitoring the functionality of the service, providing personalized service, and preventing abuse.
Retention period:
30 days from the time of the website visit.
3.4.2 Cookie Management
Temporary cookies:
Purpose: Ensuring the effective operation of the Website.
Retention period: Active during the session, deleted after the session ends.
Persistent cookies:
Purpose: Enhancing the user experience (e.g., navigation).
Retention period: 1-5 days, depending on browser settings.
3.4.3 External Service Providers
- The Website contains links to external service providers who may collect user data through their own servers and cookies.
3.4.4 Google Analytics Cookies
Google Analytics collects web traffic data through cookies for analyzing Website interactions. The data collected includes anonymized information such as IP addresses. Data retention is 26 months.
3.4.5 Google Adwords
Google Adwords uses remarketing tags to track website visitors and display personalized ads on the Google Display network. Visitors can disable these cookies via Google’s ad settings.
3.4.6 Optimonk Cookies
Optimonk is a service that displays pop-ups with special offers when users attempt to leave the Website. Cookies are used to track interactions with this pop-up.
3.4.7 Maileon (Email Sending System)
Headquarters:
Xqueue GmbH
Maileon Service
Hanauer Landstraße 523, 60386 Frankfurt, Germany
Email: info@xqueue.de
-
Service Provided:
Maileon is an email marketing and automation system used for sending newsletters, performing intelligent marketing automation, and creating customer journeys based on user data.
The privacy policies for using Maileon can be accessed through the following links:
For more information on how the platform handles cookies, visit:
Provider:
Maileon by Xqueue GmbH
Hanauer Landstraße 523
60386 Frankfurt
Germany
Email: info@maileon.de
Website: https://maileon.com/
3.4.8 Molin (Customer Support Chat Platform)
This website uses the Molin chat platform to connect users with Vágyaim.hu customer service. We only collect email addresses, names, and phone numbers with the user's consent. Messages and exchanged data are stored in the Molin application.
We have integrated Molin, our advanced AI customer support assistant, to better understand user needs and provide optimal service. Molin utilizes the latest technology to analyze user interactions, preferences, and feedback, helping us continuously improve our services. Its features include the use of cookies and other technologies to collect data such as IP addresses, screen size, browser information, and country-level geographic location. This data is securely stored in anonymized profiles, and Molin AI strictly adheres to contractual obligations. Our goal is to provide excellent customer service while protecting your data.
- Processed Data: Data provided by the user during contact.
- Retention Period: Data is processed only until the contact process is concluded.
- Legal Basis: User consent.
Provider:
- Address: 48 Overton Road, London, SE2 9SD, United Kingdom
- Postal Address: 48 Overton Road, London, SE2 9SD, United Kingdom
- Email: hey@molin.ai
- Website: Molin
3.4.9. Barion (Online Bank Card Payment System)
Service Provider:
Barion Payment Zrt.
1117 Budapest, Irinyi József utca 4-20. 2. emelet
Privacy Policy: https://www.barion.com/hu/adatvedelmi-tajekoztato
Cookie Policy: https://www.barion.com/hu/suti-tajekoztato
Cookies:
ba_vid:
Purpose: To prevent bank card fraud by tracking the digital fingerprint of your device and your browsing habits. This cookie ensures that data originating from your browsing habits can be identified as coming from a single user. The cookie is placed on both our site and other merchants’ websites using Barion Smart Gateway.
ba_vid.xxx:
Purpose: To track your browsing behavior across sessions on the same site, assisting in identifying fraud through your device's digital fingerprint and browsing patterns. Data collected includes user-related ID generated from browser properties, timestamps of your first, current, and last visits, session ID, and permission for third-party cookies. This cookie is also placed on merchants' websites using Barion Smart Gateway.
3.4.10. BIP SMS (Electronic Message Sending Service)
Service Provider:
Bip Communications Kft.
1134 Budapest, Bulcsú utca 23.
Email: info@bipkampany.hu
BIP SMS is an electronic messaging service that only uses phone number data. No other data is collected or shared, and no cookies are used on the website.
Privacy Policy: https://sms.bipkampany.hu/hu/contents/antispam_policy
Terms of Service: https://sms.bipkampany.hu/hu/contents/termsofservice
This completes the requested sections. Let me know if you need further details!
3.4.11. Trustindex
Service:
Trustindex is an online tool that enables businesses to display user reviews and ratings on their website from various sources, such as Google, Facebook, TripAdvisor, etc. The goal is to increase visitor trust by showcasing genuine user feedback.
Data Processed:
Name, Email address
Data Retention:
Until withdrawal of consent
Cookies Used:
_ga, _fbp, _ga_DGL6KLFTVT
Service Provider:
Trustindex Ltd.
Address: 2724 Ujlengyel, Nyári Pál utca 15.
Established: 2018
Hungarian VAT ID: 26281186-2-13
EU VAT ID: HU26281186
Registration number: 13 09 223096
Email: info@trustindex.com
Website: www.trustindex.com
Privacy Policy:
The Trustindex privacy policy can be accessed via the following link: Privacy Policy.
3.4.12 Clarity - Microsoft Corporation
Headquarters: 1 Microsoft Way, Redmond, WA 98052, US
Postal address: 1 Microsoft Way, Redmond, WA 98052, US
Website: https://clarity.microsoft.com/
Activity: Website analytics
Based on Article 28 of the GDPR, the Data Controller entrusts the following organizations with the processing of personal data:
Webshop Marketing Kft.
Address: 4028 Debrecen, Kassai út 129, 3rd floor 301-308.
Phone: [06-1-234-5012]
Email: info@optimonk.hu
Website: www.optimonk.hu
Activity: Provision of Optimonk services
MediaCenter Hungary Kft.
Address: 6000 Kecskemét, Sosztakovics u. 3, 2nd floor/6.
Mailing address: 6001 Kecskemét, Pf. 588.
Phone: 76/575-023
Fax: 76/575-024
Website: www.mediacenter.hu
Activity: Domain and email services
Websupport Magyarország Kft.
Address: 1132 Budapest, Victor Hugo utca 18-22.
Email: support@websupport.hu
Website: www.websupport.hu
Activity: Domain and email services
Online Comparison Shopping Kft.
Address: 1074 Budapest, Rákóczi út 70-72.
Tax number: 24868291-2-42
Company registration number: 01-09-186759
Email: info@arukereso.hu
Website: www.arukereso.hu
Activity: Operator of the Trusted Store program, sending questionnaires to customers, processing feedback, rating of the Data Controller and the website based on customer feedback, purchasing through the shopping cart program.
Personal data collected: name, email address, phone number, shipping and billing information.
GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
Address: 2351 Alsónémedi, Európa u. 2.
Email: info@gls-hungary.com
Website: www.gls-group.eu
Activity: Courier service, home delivery of orders, package collection, package returns.
Express One Hungary Kft.
Address: 1239 Budapest, Európa utca 12.
Email: ugyfelszolgalat@expressone.hu
Activity: Courier service, home delivery of orders, package collection, package returns.
Packeta Hungary Kft.
Address: 1044 Budapest, Ezred utca 2. B2/11.
Email: info@packeta.hu
Activity: Courier service, home delivery of orders, package collection, package returns.
Bip Communications Kft. (SMS sending system)
Headquarters: 1134 Budapest, Bulcsú utca 23.
Email address: info@bipkampany.hu
Web: https://sms.bipkampany.hu/hu/contents/antispam_policy
Activity: SMS sending system
REISSWOLF Budapest Adat- és Dokumentumkezelő Kft.
Address: 1097 Budapest, Illatos út 6.
Phone: +36-1-219-5670
Website: www.reisswolf.hu
Email: info@reisswolf.hu
Activity: Confidential document and data carrier destruction, provision of closed-system security services.
UNAS Online Kft.
Address: 9400 Sopron, Kőszegi út 14.
Email: unas@unas.hu
Activity: Provider of online store systems, hosting provider.
Rocket Science Group (Mailchimp and Mandrillapp email delivery system)
Address: 512 Means Street Northwest 404, Atlanta, GA 30318, United States
Email: legal@mailchimp.com
Activity: Newsletter delivery and marketing software.
TradeTracker Hungary Kft.
Address: 1062 Budapest, Aradi u. 16, II/2.
Phone: +36 1 487 5312
Email: financial.hu@tradetracker.com
Activity: Marketing software.
Lead Media s.r.o. (Dognet)
Address: 811 05 Pozsony, Karpatská 6, Slovakia
Phone: +421 948 483 365
Email: info@edognet.hu
Activity: Marketing software.
OTP Mobil Kft.
Address: 1093 Budapest, Közraktár u. 30-32.
Email: info@otpmobil.com
Activity: Online card acceptance system. For more details and the scope of processed data, please visit the following link: https://simplepay.hu/adatkezelesi-tajekoztatok/
LANDAX Bt.
Address: 3300 Eger, Breznai Imre u. 1.
Email: info@tharanisugyvitel.hu
Activity: Invoicing, processing courier data, tax authority reporting.
Tharanis Ügyvitel Kft.
Address: 1124 Budapest, Németvölgyi út 41-45. A. ép. 3. em. 1. ajtó
Email: info@tharanisugyvitel.hu
Activity: Invoicing, processing courier data, tax authority reporting.
Barion Payment Zrt.
Address: 1117 Budapest, Irinyi József utca 4-20, 2nd floor.
Email: info@barion.hu
Activity: Online card acceptance system.
XQueue GmbH (Maileon)Address: Christian-Pleß-Str. 11-13, 63069 Offenbach am Main
Contact: https://maileon.com/contact/
Website: https://maileon.com
Activity: Newsletter service
Legal Labs Kft.
Address: 1054 Budapest, Honvéd utca 8, 1st floor 2.
Email: hello@payee.tech
Activity: First and last name, address, email address, phone number, amount of debt, legal basis for the debt, date of contract formation.
The Data Controller reserves the right to involve additional data processors in the future, and the Data Subjects will be informed of this by modifying this Data Processing Information.
The Data Controller will only transfer data that can identify the Data Subject to third parties with the explicit consent of the Data Subject, unless a specific legal provision requires otherwise.
6.1. Access to Data and Data Transfer
The employees of the Data Controller may access personal data only for the purpose of performing their duties.
The Data Controller shall only transfer the personal data it manages to other entities or public authorities in accordance with the manner and purposes defined by law.
The Data Controller informs the Data Subject that courts, prosecutors, investigative authorities, administrative authorities, the National Authority for Data Protection and Freedom of Information, or other bodies authorized by law, may request information, disclose data, transfer information, or make documents available to the Data Controller.
The Data Controller will only release personal data to authorities, provided that the authority specifies the exact purpose and scope of the requested data, and only to the extent that is strictly necessary to achieve the objective of the request.
7.1. Right to Information and Access to Personal Data
The Data Subject has the right to access their personal data stored by the Data Controller and obtain information related to its processing. The Data Subject may request access to their data, verify what information the Data Controller holds about them, and obtain access to the personal data at any time. Requests for access to data must be submitted in writing (via email or post) to the Data Controller. The Data Controller will provide the requested information in a widely used electronic format. No verbal information will be provided over the phone when exercising access rights.
When exercising the right of access, the following information will be provided:
- The scope of the processed data: name, billing name, billing address, email address, telephone number, depending on the service used.
- The purpose, duration, and legal basis of data processing.
- Data transfer: to whom the data has been transferred or will be transferred in the future.
- The source of the data.
The Data Controller will provide a paper or electronic copy of the personal data to the Data Subject free of charge the first time. For additional copies requested by the Data Subject, the Data Controller may charge a reasonable fee based on administrative costs. If the Data Subject requests the information electronically, it will be provided via email in a widely used electronic format.
If, after receiving the information, the Data Subject disagrees with the data processing or the accuracy of the processed data, they may request rectification, completion, deletion, or restriction of their personal data, or object to the processing of such data according to section 6. They may also initiate the procedure outlined in section 7.
7.2. Right to Rectification and Completion of Processed Personal Data
Upon request, the Data Controller will promptly rectify any inaccurate personal data indicated by the Data Subject in writing, and will complete any incomplete data according to the content provided by the Data Subject. The Data Controller will inform all recipients of the rectification and completion of personal data, except where it is impossible or requires disproportionate effort. The Data Subject will be informed of these recipients upon request.
7.3. Right to Restrict Data Processing
The Data Subject has the right to request the restriction of data processing in writing if:
- The Data Subject contests the accuracy of the personal data, in which case the restriction applies for the period necessary for the Data Controller to verify the accuracy of the personal data.
- The data processing is unlawful, and the Data Subject opposes the deletion of the data and requests the restriction of their use instead.
- The Data Controller no longer needs the personal data for processing purposes, but the Data Subject requires them for the establishment, exercise, or defense of legal claims.
- The Data Subject has objected to data processing; in this case, the restriction applies until it is determined whether the legitimate grounds of the Data Controller override those of the Data Subject.
The Data Controller will inform the Data Subject who requested the restriction before lifting the restriction on data processing.
7.4. Right to Erasure ("Right to be Forgotten")
The Data Subject may request that the Data Controller delete their personal data without undue delay if one of the following grounds applies: i) the personal data is no longer necessary for the purposes for which it was collected or otherwise processed; ii) the Data Subject withdraws their consent, and there is no other legal ground for processing; iii) the Data Subject objects to the processing, and there are no overriding legitimate grounds for processing; iv) the Data Subject objects to the processing of their personal data for direct marketing purposes, including profiling related to direct marketing; v) the personal data has been processed unlawfully; vi) the personal data was collected in connection with the offer of information society services directly to children. The Data Subject cannot exercise the right to erasure if the data processing is necessary i) for the exercise of the right to freedom of expression and information; ii) for reasons of public interest in the area of public health; iii) for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, if the right to erasure would seriously impair or prevent the achievement of the processing purposes; or iv) for the establishment, exercise, or defense of legal claims.
7.5. Right to Data Portability
Data portability allows the Data Subject to obtain and reuse their "own" personal data provided to the Data Controller for their own purposes and across different service providers. This right is limited to the data provided by the Data Subject and does not apply to other data (e.g., statistics, transaction data, loyalty program data, etc.).
The Data Subject may request:
- The personal data related to them (e.g., from a course or newsletter subscription) in a structured, widely used, and machine-readable format.
- The transfer of their data to another data controller.
- The direct transfer of their data to another data controller if technically feasible within the Data Controller’s system.
The Data Controller will fulfill portability requests only upon receiving a written request by email or post. The Data Controller will verify the identity of the Data Subject before fulfilling the request. This may require the Data Subject to appear in person at the Data Controller’s headquarters for identification purposes using the data stored in the system. The Data Subject may request the portability of their name, email address, and other data they have provided to the Data Controller. Exercising the right to data portability does not automatically lead to the deletion of data from the Data Controller’s system, and the Data Subject may continue to use the Data Controller’s services after exercising this right.
7.6. Right to Object to Data Processing
The Data Subject may object to the processing of their personal data, including profiling, at any time for reasons related to their particular situation. The Data Subject may also object to the processing of their personal data for direct marketing purposes, including profiling related to direct marketing. If the Data Subject objects to data processing for direct marketing purposes, the Data Controller will no longer process their data for such purposes.
The Data Subject may object in writing (by email or post), or by clicking the unsubscribe link provided in newsletters or other electronic messages sent to them.
7.7. Rights of Deceased Data Subjects
Within five years of the death of a Data Subject, the rights to access, rectification, deletion, restriction of processing, data portability, and objection, which the deceased would have had in life, may be exercised by the person authorized by the deceased in a public document or private document of full probative value, or by their close relative under the Civil Code. If multiple close relatives exist, the one who exercises this right first has priority.
Close relatives, as defined in the Civil Code, include spouses, direct descendants, adopted, step, and foster children, adoptive, step, and foster parents, and siblings. The close relative must provide:
- Proof of the deceased Data Subject's death, such as a death certificate or court ruling, and
- Proof of their own identity and, if necessary, their close relationship to the deceased, using official documents.
The person exercising the rights of the deceased is entitled to the same rights and obligations under the Data Protection Act and the Regulation as the deceased.
Upon written request, the Data Controller must inform the close relative of the actions taken unless the deceased explicitly prohibited this in their declaration.
7.8. Deadline for Processing Requests
The Data Controller will provide information to the Data Subject regarding actions taken in response to any request made under sections 6.1–6.6 without undue delay and within one month of receiving the request. This period may be extended by two additional months, considering the complexity and number of requests. If the extension is necessary, the Data Controller will notify the Data Subject of the delay and the reasons within one month of receiving the request. If the Data Subject submitted their request electronically, the information will also be provided electronically unless otherwise requested.
7.9. Right to Compensation and Damages
Any person who has suffered material or non-material damage as a result of a breach of the Regulation is entitled to compensation from the Data Controller or data processor. The data processor is only liable for damages if they did not comply with the specific obligations imposed on data processors by law or acted contrary to the lawful instructions of the Data Controller. The Data Controller and data processor are exempt from liability if they can prove that they were in no way responsible for the event causing the damage.
The Data Subject may exercise their rights by submitting a request via email or postal mail. There is no possibility to exercise any rights over the phone.
The Data Subject can exercise their rights using the following contact details:
Name: Webshop Logisztika Kft.
Mailing address: 1097 Budapest, Ecseri út 14-16.
Email address: adatvedelem@webshoplog.hu
The Data Subject cannot enforce their rights if the Data Controller proves that it is unable to identify the Data Subject. If the Data Subject's request is clearly unfounded or excessive (especially considering its repetitive nature), the Data Controller may charge a reasonable fee for processing the request or refuse to act on the request. The burden of proof lies with the Data Controller. If the Data Controller has doubts about the identity of the individual making the request, they may request additional information necessary to confirm the requester's identity.
If the Data Subject disagrees with the decision of the Data Controller, they may:
- Contact the National Authority for Data Protection and Freedom of Information (www.naih.hu; address: 1055 Budapest, Falk Miksa utca 9-11., Postal address: 1363 Budapest, Pf.: 9.; Phone: +36 (1) 391-1400)
- Enforce their rights in court based on the Information Act, the Regulation, and the Civil Code (Act V of 2013).
A data protection incident refers to a security breach that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data that has been transmitted, stored, or otherwise processed. The Data Controller keeps a record of data protection incidents for monitoring the measures taken, informing the supervisory authority, and notifying the Data Subject. This record includes the scope of the personal data affected, the categories and number of data subjects, the date and circumstances of the incident, its effects, and the measures taken to mitigate it. If the Data Controller deems that a particular incident poses a high risk to the rights and freedoms of the data subjects, they must inform the Data Subject and the supervisory authority of the data breach without undue delay, but no later than within 72 hours.
The Data Controller may be contacted by the court, the prosecutor, the investigating authority, the misdemeanor authority, the administrative authority, the National Authority for Data Protection and Freedom of Information, or other bodies authorized by law to provide information, disclose data, transfer data, or make documents available.
The Data Controller will only disclose personal data to authorities if the authority specifies the exact purpose and the scope of the required data. The Data Controller will only release as much personal data as is strictly necessary to fulfill the purpose of the request.
The Data Controller is not responsible for the content, data, and information protection practices of external websites accessible through links on the Website. If the Data Controller becomes aware that any linked site or link infringes on the rights of third parties or violates applicable laws, the link will be promptly removed from the Website.
The Data Controller commits to ensuring the security of data, taking technical and organizational measures, and establishing procedural rules that guarantee the protection of collected, stored, and processed data, and prevent their destruction, unauthorized use, or unauthorized alteration. The Data Controller also commits to informing any third parties to whom data are transferred or disclosed with the consent of the Data Subject to comply with data security requirements.
The Data Controller takes all possible precautions to prevent accidental damage or destruction of data. The above commitment also applies to the employees involved in the data processing activities of the Data Controller.
The IT systems and other data storage facilities of the Data Controller are located at its headquarters, offices, data processors, at Shoprenter Kft. (4028 Debrecen, Kassai út 129.), as well as at MediaCenter Hungary Kft. (6000 Kecskemét, Sosztakovics u. 3. II/6.), and in the server room at 1132 Budapest, Victor Hugo u. 18-22.
The Data Controller selects and operates IT tools used for processing personal data during service provision in such a way that:
a. the data is accessible to authorized persons (availability);
b. its authenticity and verification are ensured (data integrity);
c. its immutability is verifiable (data integrity);
d. it is protected against unauthorized access (data confidentiality).
The Data Controller protects the data with appropriate measures, particularly against unauthorized access, modification, transfer, disclosure, deletion, or destruction, as well as against accidental destruction, damage, and inaccessibility resulting from changes in technology.
To protect the electronically managed data sets in various records, the Data Controller uses appropriate technical solutions to ensure that stored data – except where permitted by law – cannot be directly linked to the data subject.
Considering the current level of technology, the Data Controller ensures the security of data processing by taking technical, organizational, and procedural measures that provide a level of protection appropriate to the risks related to data processing.
During data processing, the Data Controller ensures:
a) Confidentiality: protecting information to ensure that only authorized persons can access it;
b) Integrity: protecting the accuracy and completeness of the information and the processing methods;
c) Availability: ensuring that the authorized user can access the required information when needed, and that the necessary tools are available.
The IT systems and networks of the Data Controller and its partners are protected against computer-assisted fraud, espionage, sabotage, vandalism, fire, flood, computer viruses, computer intrusion, and attacks leading to denial of service. The operator ensures security through server-level and application-level protection procedures.
Data Subjects are informed that electronically transmitted messages over the internet, regardless of the protocol (email, web, FTP, etc.), are vulnerable to network threats that may result in fraudulent activities, contract disputes, or the disclosure or modification of information. To protect against such threats, the Data Controller takes all reasonable precautions. Systems are monitored to record any security deviations and provide evidence of any security incidents. Furthermore, system monitoring allows for verifying the effectiveness of the security measures implemented.
The Data Controller reserves the right to unilaterally modify this Privacy Notice by providing prior notification to the Data Subjects through the website www.lovesexshop.eu. After the modifications take effect, the Data Subject – except in the case of objections – implicitly accepts the provisions of the modified Privacy Notice by continuing to use the website or services.
Complaints related to data processing can be submitted to the National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság) at the following contact points:
- In person: The Authority’s customer service at 1055 Budapest, Falk Miksa utca 9-11.
- By mail: 1363 Budapest, Pf.: 9.
- By email: kozerdekubejelentesek@naih.hu
- Other contact information: Tel: +36 (1) 391-1400, Fax: +36 (1) 391-1410, Email: ugyfelszolgalat@naih.hu, Website: www.naih.hu
This Privacy Notice is effective from May 25, 2018.
Last updated: September 30, 2024.
